FAQs
Privacy Notice
Bedrock Gifts adheres to a strict privacy policy that means your information will not be shared, sold, or otherwise distributed.
In order to best serve our customers, we ship our products from our warehouse
location. We reserve the right use the shipping carrier that is most appropriate
for each product and is the most cost effective for our customer.
Shipping Costs
The cost of shipping is indicated prior to checkout. Shipping costs are based upon the weight and the
shipping method selected for each item ordered. In some unusual cases, the actual shipping charge may be more or
less than the amount calculated. If this situation should occur, we contact you by e-mail immediately, and your
credit card charge will be adjusted appropriately.
Delivery calculation time does NOT include
the day of shipping, weekends, or holidays. No shipping on Saturday, Sunday, or holidays. Delivery is not available
for Sunday or on a major holiday.
Please enter your shipping address carefully! A $15 fee will be charged to you if a package
is re-routed due to an incorrect or incomplete address. If this occurs, you will be notified by e-mail.
International Shipments
Our shopping cart is not currently set up to ship
outside the United States. However, if you live in Canada, please send an
e-mail for shipping information:
jnelson@bedrockgifts.com.
PO Boxes or APO/FPO Boxes
We do not deliver to PO Boxes or APO/FPO Boxes at this time. We would be happy to deliver any item(s) to your
home/business address for you to forward to a special someone at an APO or FPO box.
We want all of our customers to be 100% satisfied with their purchases.
However, we must put item and time limitations on returns.
If you are dissatisfied with your order,
please e-mail us within 10 days of shipping date for return instructions. We cannot accept any returns without a valid
return authorization. Items that are returned without the proper authorization will incur a 25% restocking fee. Items
must be returned within 15 days from the date your item was shipped for a full refund, less shipping and handling fees.*
Any refunds issued will be as a credit to the original credit card used for purchase through PayPal. Cash refunds
cannot be issued.
* Shipping and handling fees are non-refundable except in the case of broken or defective merchandise.
